Concept Hotels meets the challenges of new turists!
A group of students from the Masters in Management and Organization at TIAS University, the Netherlands; Kim van Limbergen, Eric Tielemans, Ron Stegers and Patricia van Oosterhout, was challenged by our member ESSENTIA, mentor of the Concept Hotels concept, with the aim to gather information about the skills of future hospitality professionals, understand the trends, expectations and requirements of new tourists and the response of hoteliers.
The changes involve a bet on innovation and diversification of services and on the soft skills of workers. This work, developed between the group of students from TIAS and ESSENTIA was promoted by the Dutch Portuguese Chamber of Commerce.
Read more here.